Professional Services

The engagement journey

Enablement · Assess	Strategy · Design	Implementation · Implement	Steady state · Operate
Where is AI already in use, and what does that use expose?	What should our AI program look like?	How do we roll this out without slowing teams down?	Who runs this as usage grows?
AI Usage & Risk Assessment · Consulting Inventory the AI tools each team uses and what they produce with them. Find unsanctioned AI use and the data it touches. Map who can reach which AI tools with which data today. AI Governance Readiness Assessment · Consulting Baseline against NIST AI RMF, ISO/IEC 42001, and EU AI Act obligations.	AI Strategy & Enablement Roadmap · Consulting Pick the use cases to scale and the enablement path for each team. AI Governance Operating Model Design · Consulting Assign roles, decision rights, and a review cadence. Set the protection model for prompts, files, and agents. Custom Policy Design · Consulting Custom policies designed from your data protection requirements.	Integration Services · Platform Connect SSO, SIEM or MSSP, API, and agent rollout via MDM/UEM. Policy Enablement · Platform Configure which of the 300+ out-of-the-box policies apply to you. Enable policies in monitor mode, tune with stakeholders, then enforce. Turn on detection and data protection at the endpoint and in the workspace. Training, Enablement & Adoption · Consulting Roll out governed AI access and train each team on it. Add teams on a set cadence and track adoption.	Managed AI Policy & Data Protection · Managed Monitor, triage, and tune as new AI tools appear. Keep policies current as usage and tools change. Continuous AI Compliance · Managed Run continuous compliance with quarterly reviews. Co-Managed AI Security Monitoring · Managed Your SOC or MSSP stays in charge. Designated Expert · Managed A named expert on a set cadence. Health Check & Optimization Review · Consulting A point-in-time review of policies, coverage, and adoption, repeatable quarterly.
Endpoint Security, discovery	Endpoint Security, discovery	Endpoint Security + Secure Enterprise AI Workspace	Endpoint Security + Secure Enterprise AI Workspace

Enablement · Assess

Strategy · Design

Implementation · Implement

Steady state · Operate

Where is AI already in use, and what does that use expose?

What should our AI program look like?

How do we roll this out without slowing teams down?

Who runs this as usage grows?

AI Usage & Risk Assessment · Consulting

Inventory the AI tools each team uses and what they produce with them.
Find unsanctioned AI use and the data it touches.
Map who can reach which AI tools with which data today.

AI Governance Readiness Assessment · Consulting

Baseline against NIST AI RMF, ISO/IEC 42001, and EU AI Act obligations.

AI Strategy & Enablement Roadmap · Consulting

Pick the use cases to scale and the enablement path for each team.

AI Governance Operating Model Design · Consulting

Assign roles, decision rights, and a review cadence.
Set the protection model for prompts, files, and agents.

Custom Policy Design · Consulting

Custom policies designed from your data protection requirements.

Integration Services · Platform

Connect SSO, SIEM or MSSP, API, and agent rollout via MDM/UEM.

Policy Enablement · Platform

Configure which of the 300+ out-of-the-box policies apply to you.
Enable policies in monitor mode, tune with stakeholders, then enforce.
Turn on detection and data protection at the endpoint and in the workspace.

Training, Enablement & Adoption · Consulting

Roll out governed AI access and train each team on it.
Add teams on a set cadence and track adoption.

Managed AI Policy & Data Protection · Managed

Monitor, triage, and tune as new AI tools appear.
Keep policies current as usage and tools change.

Continuous AI Compliance · Managed

Run continuous compliance with quarterly reviews.

Co-Managed AI Security Monitoring · Managed

Your SOC or MSSP stays in charge.

Designated Expert · Managed

A named expert on a set cadence.

Health Check & Optimization Review · Consulting

A point-in-time review of policies, coverage, and adoption, repeatable quarterly.

Endpoint Security, discovery

Endpoint Security + Secure Enterprise AI Workspace

Build your program

Consulting Platform Managed Product

Support included with the product

Deployment and ongoing technical support are included. There are no support tiers. Every customer gets the same support, for the Secure Enterprise AI Workspace and Endpoint Security alike.

–Launch with the teamArchitecture, setup, policy configuration, and rollout support, delivered with the First Recon team.

–Get help in contextFirst Recon support agent, human ticketing, and in-platform support.

–Stay connectedDedicated Slack or Teams channels with a global 24-hour response SLA.

This page mirrors slide 18 of the overview deck. The deck and this page update together.

Where support ends and services begin

Technical platform support is included with the product and remains available from launch onward. It covers product questions throughout evaluation and after deployment. Professional Services are optional engagements for teams that want First Recon AI to run a program around the product. Available engagements include fixed-scope Deployment Services and recurring Managed Services.

Product training has its own home: First Recon Academy, covered under Training & Enablement.

Solution Center

Professional Services

The engagement journey

Build your program

Support included with the product

Where support ends and services begin